Meter Support

How can we help?

Frequently asked questions

No, we are not an internet service provider. When you become a Meter Network customer, we’ll procure and manage your ISP installation and ongoing relationship. We also offer a free, self-serve tool to help any business find an ISP in minutes at meter.com/connect.

Internet Service Provider (ISP)

Yes! We can support multiple ISPs for redundancy. We’ll work with you to figure out which configuration is the best for your company.


Internet Service Provider (ISP)

We’ll send you invoices. When you receive the invoice, you can send the payment via ACH or wire transfer. If you would like to use a different payment method, please reach out to billing@meter.com.

Billing and Payments

If you have additional requirements other than what falls within our standard scope, we’ll work with you on finding a solution that best fits your needs.

Pricing

Invoices will be sent out after the first day your network is live, unless negotiated otherwise.

Billing and Payments

We started in 2015, to make it really easy for any business to get internet, networking, and WiFi. We are able to do this by vertically integrating the process with software, operations, and hardware.

General

We bundle everything under a simple monthly rate, based on the square footage of your space. We don’t charge extra for ongoing support or maintenance. This includes any updates, upgrades or swaps as we release new versions of our hardware.

Pricing

Meter’s pricing is usage-based. We charge by the square foot, billed monthly. Adjustments to our starting rate will be made depending on the scope of work and length of service.

Most internet companies will bill you separately for the hardware, licenses, installation, configuration, maintenance, and support. With Meter, since we will be your single provider, you only have to pay one monthly bill. Learn more about our pricing.

Pricing

For your existing hardware, we will happily buy it back and apply the repurchase amount as a credit toward your Meter account.

Hardware

Yes, the rate is the same when you move to a new space.

Pricing

We usually see issues with using consumer equipment start at around 15 - 20 devices. Consumer hardware is great for home networks, where fewer people have relatively low bandwidth requirements. Consumer gear often uses a mesh system, which exacerbates issues in a work environment since the access points have to communicate with each other as well as with all the clients. Unreliable WiFi will significantly affect productivity, so we recommend being proactive by setting up enterprise-grade WiFi in advance of that.

Hardware

If fiber is not available in your building, we will project manage the fiber installation for you to get it into your building. Since it’s often a long process that can take a few months, in the meantime, we’ll get you set up with alternative connections that will still meet your network needs.

Internet Service Provider (ISP)

Our price decreases as you grow and add more space.

In addition, we will buy back your existing commercial/enterprise networking gear and apply the amount as a credit toward your Meter bill. If you’ve already contracted a cabling vendor, we’ll mark down our pricing to reflect the decreased scope of work.

Pricing

We don't resell other vendors' hardware. We design and manufacture the firewalls and access points ourselves and write the operating systems and firmware as well.

Hardware

Meter manufactures our own wireless hardware and security appliances / routers. Meter’s wireless access points have virtually the same hardware specs and components as others that are commercially available. We firmly believe that hardware in this space is commoditized and the end-user experience is differentiated by our software, turnkey set up, and ongoing expert support. Learn more about our hardware.

Hardware

Our standard terms are payment due within thirty (30) days after the date of invoice, in US Dollars. Please see your specific Customer Agreement for full details.

Billing and Payments

Our headquarters is located in the Mission district in San Francisco:

225 Valencia Street, San Francisco, CA 94103

General

We currently support customers throughout the U.S. Contact us at hello@meter.com for inquiries outside the U.S.

General

We choose to make our own hardware because we believe people who are really serious about software should make their own hardware and be responsible for that hardware.. We’re able to improve on our hardware by observing how our customers interact with their networks. We’re able to improve our customers’ networks more precisely because we know our hardware so well, since we make it ourselves.

Hardware

We bundle everything under a simple monthly rate, based on the square footage of your space, including the hardware. Businesses should not have to make the trade off between a reliable network and savings. In addition, businesses should not have to buy expensive hardware that is difficult to maintain and starts to depreciate as soon as it’s purchased. With Meter, there are no up-front costs and businesses pay for what they need when they need it and can easily add or reduce square footage.

Hardware
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