Meter Support

Frequently asked questions

Refunds / Warranty / Cancellations

We’re sorry to see you go. Please reach out to us at support@meter.com and we will get everything sorted out.

Refunds / Warranty / Cancellations

If you'd like to cancel service early, please reach out to us at support@meter.com and we'll get everything sorted out for you.

Refunds / Warranty / Cancellations

We guarantee your connectivity and office network, based on guidelines outlined in our Service Level Agreement (SLA). If you are dissatisfied, we’ll work with you to rectify the problem. If any hardware equipment fails during your term, we will gladly swap it out at no additional cost. Additionally, as we upgrade our equipment and release new versions, we will push out the most recent version at no additional cost to you.

Refunds / Warranty / Cancellations

We’re sorry to see you go. Please reach out to us, in whichever form you choose — the shared Slack channel, by phone (1-888-912-1086), or by email support@meter.com — and we will get your uninstallation scheduled at a time convenient for you.

If you are moving locations and need us to uninstall our equipment to meet your lease requirements for a complete demo of the space, please reach out to us and we’ll help you make sure you meet the ending-lease requirements. We ask that you introduce us to your property manager or landlord so we can work with them to make sure tenant improvements like horizontal cabling are allowed to remain.

Refunds / Warranty / Cancellations
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