Meter Support

Frequently asked questions

Refunds/Warranty/Cancellations

Do you support multiple ISPs for failover?

Yes! We can support multiple ISPs for cold standby, warm standby, and hot standby failover. We’ll work with you to figure out which configuration is the best for your company.

Refunds/Warranty/Cancellations

What if I want Fiber and it’s not available in my building?

If fiber is not available in your building, we will project-manage the fiber installation for you to get it into your building. Since it’s often a long process that can take a few months, in the meantime we’ll get you set up with alternative and fast connections that will still meet your network needs.

If this is something you are interested in, please let us know sooner than later so we can get the process started.

Refunds/Warranty/Cancellations

I’m dissatisfied with Meter. I want a refund!

We’re sorry to see you go. Please reach out to us at support@meter.com and we will get everything sorted out.

Refunds/Warranty/Cancellations

What are the early-termination consequences?

There are no early-termination consequences. You may cancel your service whenever you wish. Please reach out to us at support@meter.com if you’d like to cancel early.

Refunds/Warranty/Cancellations

What do you guarantee?

We guarantee your connectivity and office network, based on guidelines outlined in our Service Level Agreement (SLA). If you are dissatisfied, we’ll work with you to rectify the problem. If any hardware equipment fails during your term, we will gladly swap it out at no additional cost. Additionally, as we upgrade our equipment and release new versions, we will push out the most recent version at no additional cost to you.

Refunds/Warranty/Cancellations

I’d like you to uninstall. How does that work?

We’re sorry to see you go. Please reach out to us, in whichever form you choose — the shared Slack channel, by phone (1-888-912-1086), or by email support@meter.com — and we will get your uninstallation scheduled at a time convenient for you.

If you are moving locations and need us to uninstall our equipment to meet your lease requirements for a complete demo of the space, please reach out to us and we’ll help you make sure you meet the ending-lease requirements. We ask that you introduce us to your property manager or landlord so we can work with them to make sure tenant improvements like horizontal cabling are allowed to remain.

Refunds/Warranty/Cancellations
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