Help us build better internet infrastructure

We are looking for a IT engineer that will help us make anything internet, networking and WiFi super simple for our customers.

About this role

• Work closely with engineers by providing feedback on firmware and software
• Build a playbook for automating provisioning, installations and support
• Monitor the post-install setup at customers
• Handle technical support for customers
• Handle software & hardware upgrades in the field
• Work with the rest of the team to help build new features
  

You might be a good fit if you have:

• Designed complex network systems, security and implementation of routing, switching, and firewalls
• Experience configuring and troubleshooting routing protocols
• Automation and scripting experience
• Experience with deep packet analysis and using wireshark
• Experience troubleshooting and resolving network issues, and communicating to impacted users
• Experience with network hardware similar to: Cisco, Meraki, Aruba, Ruckus, Ubiquiti
• Ability to handle high level of autonomy and responsibility
  

At Meter, we are building high speed networking infrastructure to power large scale networks. We manage these networks so companies are more productive and secure. This lets our customers concentrate on building impactful products instead of worrying about installing, managing, and maintaining expensive, complex, and fallible systems.

Unlike traditional Internet & WiFi solutions, our approach is vertically-integrated across operations and engineering. This means that we design and manufacture our own hardware (routers, wireless access points, network switches), we build the physical infrastructure for the local network (cabling, WiFi installation), and we manage and maintain the network for the long-term. We firmly believe that this approach of combining hardware, software, and best-in-class operations leads to the best experience for our customers.

We are looking for people who are excited to work on interesting problems and have the disposition to learn and teach. At Meter, we value kindness and ambition above all.

About the role

Meter’s mission is to make every company more productive and secure. As a Product Operations Manager you will have a foundational role in delivering our mission by:

• Defining and streamlining the processes and systems that enable consistent, reliable, and high quality deployments of Meter’s infrastructure.
• Solving how to scale operations as our customer base, geographic footprint, and team grow.
• Driving key decisions on investments in people, process, and products that make Meter Operations work seamlessly.
• Partnering closely with sales, marketing, and customer success to deliver an exceptional end-to-end customer experience.

The Product Operations team plays a critical role at Meter. Our customers’ first experience with Meter is often defined by the quality of our Operations. Our team has a large surface area — from procuring hardware, enabling sales, and developing partnerships to supporting customers, building internal tools, and shaping our product roadmap. The Product Operations team has a tight feedback loop with engineering, and you will be collaborating closely with our engineering team to improve our Operations and customer experience.

You might be a good fit if

• You are excited about building infrastructure and all the gritty, behind-the-scenes work that goes into making it just work for customers.
• You develop frameworks for decision-making, allowing your team to move quickly and confidently.
• You understand the trade-offs between building for scale vs. solving for the short-term.
• You can communicate effectively across diverse sets of audiences — from building contractors to network engineers.
• You have empathy for both customers and partners and can translate that empathy into meaningful improvements of our products and services.

A little bit about us

We are a team with various and extensive backgrounds across all functions. We enjoy learning from and helping each other improve at what we do. We trust each other to be outstanding. Some of the many things we enjoy outside of work: reading, ham radios, astronomy, basketball, cooking, and music.

If you are at all interested in joining us, please:

• Tell us a bit about yourself, why you’re interested in what are doing, and any relevant experience you might have.
• Attach your resume.

We are looking for people who are kind and ambitious. We value passion, integrity, and curiosity. We highly encourage you to reach out to us even if your experience doesn't precisely match the job description.

At Meter, we believe that the internet and WiFi is a fundamental utility — like water and electricity. We are building a new internet infrastructure, and we are just getting started by making it drastically easier to set up and maintain internet and WiFi for businesses. We are helping businesses be more productive and secure by handling the entire internet & WiFi network experience and bundle the hardware, installation, security, maintenance, upgrades and 24/7 for one monthly subscription.

We are looking for an experienced product marketer to join our team and partner with our sales, customer success, operations, product, and engineering teams to develop our positioning and messaging, content, and training materials. You will develop a deep understanding of our customers’ needs, the competitive landscape, and market trends, and share your knowledge with your cross-functional partners and apply it to all of our marketing materials. As an early member of the marketing team, you will be a critical part of the company and have a major influence on the direction of our marketing team.

We are looking for people who are excited to work on interesting problems, have the disposition to learn and teach, and above all, are kind and ambitious.

In this role, you will

• Develop go-to-market and launch strategies to accelerate top of funnel growth and adoption of our new products.
• Create and maintain marketing and sales collateral, such as fact sheets, sales decks, blog posts, sales playbooks, customer stories, videos, and how-to content to help improve educate our customers and accelerate our sales cycles.
• Partner with design, customer success, operations and business development teams to develop and iterate on content and sales and marketing playbooks.
• Work with our product teams to understand market trends and develop deep category expertise to inform our positioning and product roadmap.
• Identify the most efficient ways to track and amplify content across owned, earned, paid, and partner channels, and regularly report on performance.
• Create and invest in systems and processes to build the foundation for sustainable long-term growth.
  

About you

• 3-5+ years of experience in Product Marketing, growth and/or supporting sales teams.
• B2B product marketing and sales enablement experience preferred.
• Strong project management and organizational skills, with a knack for balancing multiple projects at the same time.
• Exceptional written and verbal communication skills.
• Comfortable with developing strategies and also executing upon those strategies.
• Proven ability to influence cross-functional teams.
• Eager to learn and work at early-stage, high growth startup.
• Analytical mindset and data-driven decision maker.
• Self-driven, scrappy, and motivated to work in a fast-paced, dynamic environment.
  

At Meter, we believe that the internet and WiFi is a fundamental utility—like water and electricity. Meter was founded to simplify the way companies establish internet and WiFi connectivity. Unlike traditional solutions, our approach is vertically-integrated across operations and engineering. This means we design and manufacture our own hardware (routers, wireless access points, network switches), we build the physical infrastructure for the local network (cabling, WiFi installation), and we manage and maintain the network for the long-term. This approach allows our customers to focus on building the products/services that are core to their business and, in turn, deliver more value to their customers.

We are looking for people who are excited to work on interesting problems, enjoy learning from and helping each other, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

About the role

Meter’s mission is to make every company more productive and secure. As a Customer Success Manager, you will bring the same level of expertise, detail, and care to everything you do, whether it’s helping a founder unfamiliar with WiFi get their first office space set up or helping an experienced head of IT open their company’s fifth warehouse space.

In this role, you will have an impact by

• Operating and improving the customer onboarding process for quoting, installing, and using a Meter Network. We never want our customers to feel like they’re in the dark.
• Developing and scaling processes to reduce friction for our customers, whether it’s during installation or needing network connectivity support.
• Solving how to scale the same high-touch support for all our customers as we grow the Meter footprint into multiple geographies.
• Building and scaling tools and processes to enable helpful support. Our firmware and software are designed for close to no network downtime, but outages do happen. The CS team is the first-responder.
• Acting as a customer advocate within Meter. Because you interact the most with our customers on a daily basis, you will identify product enhancements and new features that will drive the roadmap.
• Ensuring every interaction with Meter is treated with care and respect, and most of all helpful to the customer.
  

You might be a good fit if

• You take pride and joy in helping people and solving their problems
• You are excited about infrastructure, networks, The Internet--they’re not always top of mind, but without them nothing would work
• You develop frameworks for decision-making, allowing your team to move quickly and confidently
• You understand the trade-offs between building for scale vs. solving for the short-term
• You can communicate effectively across diverse sets of audiences and treat them all with care—customers can range from a 15-person company to a 300+ person enterprise
• You have empathy for both customers and partners and can translate that empathy into meaningful improvements of our products and services
• It goes without saying that you are obsessed with delighting customers and delighting fellow team-members
• Excellent communication skills (the ability to write well is especially important at Meter)
• Ability to effectively navigate and have substantial impact in highly ambiguous and fast-changing environments
  

About the team

You’ll be working on a team with other experienced engineers and operators - people who have helped scale successful companies and understand how to get stuff done, have interests outside of work, and work efficiently so they have time to enjoy those interests. We value diversity, passion, integrity, and curiosity. We enjoy learning from and helping each other improve at what we do. We trust each other to be outstanding, and we maintain levity and joy while doing deep and meaningful work. We take our work seriously, but we don’t take ourselves too seriously. Some of the many things we enjoy outside of work: reading, ham radios, astronomy, basketball, cooking, and music.

If you are at all interested in joining us, please

1. Tell us a little bit about yourself, why you are interested in what we are doing, and any relevant experience you have.
2. Include your resume, LinkedIn profile, or personal website -- whatever you think will give us the best view of who you are.
   

We are looking for people who are kind and ambitious. We value passion, integrity, and curiosity. We highly encourage you to reach out to us even if your experience doesn't precisely match this job description. While the desired skills, experiences, and values described above are viewed by our team as being particularly helpful to succeed in this role at this time, we do not necessarily require you to possess all of these upfront. At Meter, we strongly believe in potential and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

Meter’s mission is to make every company more productive and secure. The Partnerships team at Meter is responsible for driving growth of Meter, building relationships with organizations of all sizes and in all industries, and helping companies understand the value of Meter — in addition to providing critical feedback for our product and engineering teams. You will be responsible for sourcing and closing new partnership opportunities that can increase the scope of Meter’s presence.

We're looking for someone who has

• 10+ years of total work experience, with 4+ years of partnerships experience working at or with B2B technology, commercial real estate, or equivalent strategic, complex partners.
• Demonstrated track record of sourcing and structuring impactful partnerships with measured successful outcomes.
• Strong negotiation skills and experience independently leading complex and/or first-of-a-kind negotiations.
• Demonstrated ability to use data to make decisions and influence stakeholders.
• Excellent written and verbal communication skills.
• Ability to operate in a highly ambiguous and fast-changing environment.

A little bit about us

We are a team with various and extensive backgrounds across all functions. We enjoy learning from and helping each other improve at what we do. We trust each other to be outstanding. Some of the many things we enjoy outside of work: reading, ham radios, astronomy, basketball, cooking, and music.

If you are at all interested in joining us, please

• Tell us a little bit about yourself, why you are interested in what we are doing, and any relevant experience you have.
• Include your resume or LinkedIn profile.

We are looking for people who are kind and ambitious. We value passion, integrity, and curiosity. We highly encourage you to reach out to us even if your experience doesn't precisely match the job description.