Meter Support

One point of contact. Proactive help.

Meter support is there for you on day -2. Whether you receive proactive or reactive support, know that the Meter support team is here to help.

We partner closely with product and engineering to continuously improve our workflows and ensure that we don’t see the same issue twice.

99.99%

Of issues solved within 24 hours

3x faster

Mean time to response than legacy vendors

7+ more family hours

For Meter customers per week

Trusted by Technology and Networking Leaders everywhere

Meter’s support methodology

Frustrated with a lack of accountability across the 4-5 vendors you work with today?

With Meter, you need only one contact on speed dial: Meter Support.

Legacy
Resellers
Installations
MSP
Support
vs
Meter support
Customer
Meter support

Engaging Meter support

Benefit from proactive support and lightning-quick reactive support, conducted by our team of experienced technical support engineers.

Wireless insights
Clients
Access points
RF utilization
(Per AP) Total channel utilization for 5 GHz Band
60%
40%
20%
0%
Meter support takes action
4 days ago
3 days ago
Yesterday
Today

Proactive support

We employ machine learning to identify the issue, send alerts to the support team, and update settings before the end user is impacted, avoiding a poor user experience.

Reactive support

Networks are living and breathing systems and sometimes, things go wrong. In the rare case this happens, we will get you back up and running quickly. For the DIY-inclined, we provide you the tools to do so yourself.

Escalation path

Meter takes issues – from a disconnected client all the way to outages – extremely seriously.

We hold ourselves accountable to strict, guaranteed SLAs and are available for support via email, chat, and phone.

Critical:
Services are completely unavailable.
Major:
Major, business critical functionality is down.
Medium:
Partial, non-critical functionality is impacted.
Low:
All other requests, general questions, no impact on network operation.
Network as a service

Built for network engineers by
network engineers

Contact us