Control network access with captive portals and improve time-to-fix with native support forms

July 2024

Shubham Saloni
Achint Sehgal

We’re thrilled to introduce enhancements to your Meter Network that will grant more control, configurability, and access to support. Learn about our brand-new captive portal features and native support form below.

Seamless access and compliance with captive portals

Meter is introducing captive portals to our Network product, fully configurable from the dashboard with no additional software needed. Captive portals are employed across numerous industries, including hospitality, travel, education, retail, corporate environments, among others. They provide controlled and compliant internet access while ensuring a seamless user experience.

Once you’ve designed your captive portal, your organization can provide users a branded page to access, comply with terms and conditions, and subsequently get online. This feature improves compliance, flexibility, and control over your guest or public networks.

Network
2700 18th St
Insights
Network
Clients
Logs
Hardware
Security appliances
Switches
Access points
Network-wide
ISPs
VLANs
Routing
Captive portal
Firewall
Rules
DNS security
Rate limiting
Port forwarding
Wireless
SSIDs
Design
Topology
Meter
················
Captive portal
Terms & conditions
By using this Wi-Fi service, you agree to comply with all applicable laws and our usage policies.
Connect to the Wi-Fi
Powered by
External
Enable if using a custom portal hosted by a third-party service. If disabled, Meter's built-in captive portal will be used.
VLANs
Which VLANs will use this captive portal.
4 - guest
Included SSIDs
Which SSIDs will use this captive portal.
Meter-Guest
Redirect URL
The page that will be shown after successfully signing into the captive portal.
https://www.meter.com
Allowed hosts
A list of URLs that can be accessed without signing into the captive portal, suitable for a walled garden scenario. Please list one URL per line, e.g., "https://meter.com".
Authorization lifetime (seconds)
How long before the user must sign into the captive portal again.
86400
Background color
#FFFFFF
Font color
#343647
Logo
Image must be PNG, JPG, or SVG and under 5MB. Recommended to be at least 240px by 240px. If not specified, will default to Meter's logo.
Drop images here to upload...
Browse...
Call to action
The label that appears on the button for the user to agree to your terms & conditions.
Connect to the Wi-Fi
Terms & conditions

Captive portals are coming with the next NOS firmware update in August.

Receive lightning fast help with the new native support form

Today, Meter is releasing a native support form that allows you to file tickets directly from the dashboard. Accelerate time-to-fix with a modern workflow that automatically gathers relevant information about your network and potential problems, notably speeding up the filing process. 

Severity
Select an option
Location
 
 
 
 
 
 
 
 
 
 
Technology type
Select an option
Issue type
Select an option

The native support form is coming soon for all customers.

Customer spotlight: how Meter accelerated time-to-fix for GoBolt

Hear from Heindrik Bernabe, the CTO of GoBolt, about how his third-party logistics company trusts Meter to deliver a robust network across 12+ locations and 1.2m sq ft. Not only does Meter Network support their many IoT devices like robotic pickers and scanners, but also their modern cloud-based software stack.

“Anytime there's an issue with any of our devices, Meter handles it. They’re proactively monitoring everything, 24/7. Others promise this level of off-the-shelf compatibility and support but don’t have the engineers on staff to deliver. Meter does. They embody what you’ve always expected from the incumbents but they never quite delivered.”

Heindrik Bernabe
Chief Technology Officer

Watch our latest video and check out the case study.

Have questions?

If you’re a customer, reach out to your account manager. If not, please contact us here.

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