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Customer Success

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Meter's mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn’t be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn’t have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a turnkey utility, making getting connected in a new space as easy as turning on power or water.

This role is critical to Meter's success

Our customers choose Meter for a simple, seamless network experience. Our customer success team is critical to meeting this expectation.

As a member of the Customer Success team at Meter, you'll play a pivotal role in ensuring our customers experience the full value of our products and services. You'll be at the forefront of maintaining customer satisfaction, managing renewals, and identifying opportunities for upsells. We're seeking individuals who are passionate about delivering exceptional customer experiences. This is an exciting opportunity to join us in shaping the future of internet infrastructure.

This role is based out of our San Francisco HQ office. Our in-office days are Tuesday through Thursday.

You will have an impact by

  • Helping shape and scale Meter’s Customer Success function and the impact it has on the overall customer journey
  • Onboarding new customers during the initial installation process
  • Building and maintaining relationships with a high volume of Meter’s SMB Customers
  • Driving growth and expansion with existing customers
  • Partnering with Support, Engineering, and Operations teams to resolve high-priority customer issues
  • Improving Meter’s trust and awareness across industries through collecting customer testimonials
  • Channeling customer feedback to internal teams to improve product and service
  • Solving problems for technical customers (e.g., developers and/or IT teams) using a technical product (B2B business experience preferred)
  • Leveraging your entrepreneurial mindset, strong attention to detail, and strong written and verbal communication skills to have an outsized impact in a highly ambiguous and fast-changing environment

Learn more about how we operate and some of our work

We think about Meter's compensation package as a combination of salary, equity, benefits, and experience of working with a talented team to make the biggest impact of your career.

Compensation

  • The estimated pay range for this role is $85,500 - $147,000
  • Additionally, this role is eligible to participate in Meter's equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

  • Medical, dental & vision insurance coverage for you and your dependents
  • Annual memberships to One Medical, Headspace and Rightway
  • 401k (traditional and Roth options available)
  • Flexible time off (FTO)
  • Commuter reimbursement
  • Parental Leave
  • In-house chef and onsite meals (San Francisco Office)

Full Stack Engineer, Products

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Meter's mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn’t be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn’t have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a turnkey utility, making getting connected in a new space as easy as turning on power or water.

This role is critical to Meter's success

To achieve our mission, we must build the world’s largest software-defined deployment program for commercial devices. Current methods and off-the-shelf software can’t meet our scale or quality needs. As a full stack engineer, you will create first-of-its-kind industrial software, translating physical processes into integrated software solutions. As a product leader, you’ll bridge engineering and operations with empathy, ensuring product cohesion and precision. Meter is one of the few places where this kind of work can be done - we’re eager to tell you more.

This role is based out of our San Francisco HQ office. Our in-office days are Tuesday through Thursday.

You will have an impact by

  • Leading design and development of our operations software ecosystem.
  • Scaling our deployments without increasing headcount.
  • Developing tools to streamline scheduling, deployment, and supply chain management.
  • Building pioneering AI applications to manage physical and industrial processes.  

Learn more about how we operate and some of our work

We think about Meter's compensation package as a combination of salary, equity, benefits, and experience of working with a talented team to make the biggest impact of your career.

Compensation

  • The estimated pay range for this role is $148,500 - $175,000
  • Additionally, this role is eligible to participate in Meter’s equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

  • Medical, dental & vision insurance coverage for you and your dependents
  • Annual memberships to One Medical, Headspace and Rightway
  • 401k (traditional and Roth options available)
  • Flexible time off (FTO)
  • Commuter reimbursement
  • Parental Leave
  • In-house chef and onsite meals (San Francisco Office)

Territory Manager

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Meter's mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to deploy internet, networking, and Wi-Fi in their space. Reliance on internet infrastructure is growing exponentially for businesses of all sizes (you wouldn’t be reading this job posting without it!). Yet, getting connected today is incredibly difficult. The good news is - it doesn’t have to be this way. Meter combines best-in-class hardware, software, and operations to enable any company to seamlessly run a reliable, secure, and productive network. Our ambition is to evolve internet infrastructure into a turnkey utility, making getting connected in a new space as easy as turning on power or water.

This role is critical to Meter's success

We have ambitious growth goals this year as we deploy Meter’s infrastructure across tens of millions of square feet. To drive this growth, we are building our territory management sales team. Each territory manager will be responsible for accelerating Meter’s growth across a multi-state region, owning pipeline and revenue growth targets for that territory. This is a unique opportunity to join Meter’s sales team early as we embark on the most ambitious phase of growth for the business.

We are looking for people who:

  • Are excited by and can demonstrate their fit with Meter’s cultural pillars of Kindness & Ambition
  • Are inspired by Meter’s vision of building a modern utility for better internet infrastructure and energized by the problems to solve along the way
  • Have a track record of consistently achieving ambitious sales targets via direct-to-buyer and channel sales
  • Have 3+ years of experience in full-cycle, quota-carrying sales roles (i.e., from prospecting your own leads to closing deals), selling a technically complex product to technical buyers
  • Are adept in using sales tools (e.g., Salesforce and Outreach are part of Meter’s current sales tech stack)
  • Possess excellent communication skills
  • Can effectively navigate and have been successful in highly ambiguous and fast-changing environments
  • Have the ability to lead complex negotiations involving bespoke commercial agreements

This role is based out of our San Francisco HQ office or remote from the Northeast US region. Our in-office days for San Francisco Bay Area based employees are Tuesday through Thursday.

You will have an impact by

  • Sourcing and closing new business across regional markets
  • Helping build and scale a robust channel strategy to help exceed sales targets
  • Leveraging our sales tech stack – including Salesforce and Outreach – to measure and manage the end-to-end sales process  
  • Optimizing and leveraging the partnership between sales, marketing, operations, and customer success throughout the deal process

Learn more about how we operate and some of our work

We think about Meter's compensation package as a combination of salary, equity, benefits, and the experience of working with a talented team to make the biggest impact of your career.

Compensation

  • $100,000 - $150,000 salary
  • Additionally, this role is eligible to earn commissions and to participate in Meter’s equity plan.

The salary range represents the low and high end of the salary range for this job in the US. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

  • Medical, dental & vision insurance coverage for you and your dependents
  • Annual memberships to One Medical, Headspace and Rightway
  • 401k (traditional and Roth options available)
  • Flexible time off (FTO)
  • Commuter reimbursement
  • Parental Leave
  • In-house chef and onsite meals (San Francisco Office)
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